Know Your Rights
At Gold Coast Collision Centre, we are committed to providing customers with accurate information regarding their rights following an accident. There is a lot of confusing information out there which makes it hard to know what your rights are following an accident. The most important thing to know is that you, the customer has the right to choose who repairs your vehicle. In QLD and NSW, it is illegal for insurance companies to tell you where your car must be repaired.
Not at fault in an accident
If you are in an accident and not at fault you have the right to use a like for like replacement vehicle for the duration of the repairs. Our replacement vehicles are provided by Compass Claims, who specialise in providing vehicles for car owners who are not at fault in an accident. Compass Claims can deliver your vehicle be it a standard, luxury or commercial vehicle, to Gold Coast Collision Centre to your office or even your home. You won’t have to pay the cost of the vehicle, that cost is covered by the at fault drivers Insurance policy. For those who at fault in an accident or the at fault party is not insured we have our own free courtesy vehicles. These vehicles are subject to availability.
Dan and Meghan are absolutely one of a kind!!! Although our outcome wasn’t what we expected back in March, during the waiting period they were so completely kind, selfless and warm hearted!!! They were completely upfront and honest with everything from the moment they receive your car! We did hope that our insurance company would fix our car, as we knew we would be in good hands, but it was a total write off and we received contract price for our car!
I definitely recommend going here for your accident needs!! Thanks for being so amazing during that week and trying to keep me sane, you guys are amazing!!!! We will come for a visit after the wedding and show you our new car! Xoxo
Absolutely amazing place to get your repairs done. Dan and Meghan have been beyond helpful and made my Nissan Silvia absolutely perfect. The really look after you and do an outstanding job on every vehicle that comes through. I cannot recommend them enough. Thank you so much guys .